1. Name of the Administrative Department: Governance Reforms & Public Grievances

2. Minister In charge:

Name	email	Telephone No.		Photograph
		Office	Residence
Captain Amarinder Singh Hon'ble Chief Minister Punjab	cmo@punjab.gov.in	0172-2740325, 2740769, 2743463	0172-2741458, 2741322
Shri. Brahm Mohindra Cabinet Minister	-	9815014500	-	​

3. Addl. Chief Secretary/Principal Secretary/Secretary of Administrative Department:

4. Directorate of Governance Reforms:

5. Business Rules of Department (Governance Reforms):

Vide an order issued by Department of General Administration (General Coordination Branch) vide no. 1/1/2012-GC(5)/3742 dated 16-March-2012, Allocation of Business Rules (1st Amendment), 2012, the Department of Governance Reforms has been created with the following functions:

• All matters related to:
  1. Administrative re-organization and streamlining of administration
  2. Reports of Administrative Reforms Commission
  3. Improvement in office procedure and systems
  4. Indian Institute of Public Administration, and
  5. Formulation of policies regarding maintenance and retention of records
• Administrative Reforms and e-Governance in all departments of the Government, reports of the Administrative Reforms
  Commission and Punjab Governance Reforms Commission, National e-Governance Programme.
• Administration of the Right to Information Act.
• Management of State Data Centre, State Wide Area Network, State Service Delivery Gateway and related matters.

• Business Rules of the department (Public Grievances):
• The main function of the Department of Removal of Grievances is to find out ways and means to remove the grievances of the public effectively. To achieve this object, Removal of Grievances Committees has been constituted at the District Level and the Sub-Divisional level. Instructions are issued from time to time to the Heads of Departments and Deputy Commissioners etc. for taking appropriate action on the grievances of the general public.
• ALLOCATION OF BUSINESS RULES:-
• 1. Entertainment of all kinds of complaints from public against the State Government Departments and State undertakings.
  2. Constitution of District Public Grievances Committee and nomination members to such Committees.
  3. Framing of policies regarding redressal of public grievances and machinery thereof including:-
• a. Advice and suggestions to the Heads of Departments and Deputy Commissioners to set up arrangement for quick disposal of public grievances.
  b. Inquiries suo moto in cases of undue delay or those of urgent nature.
  c. Study of cases of major grievances and proposing remedies where possible.

6. Services provided by Department:

1. Government to Government (G2G)
   • Data Centre Hosting Service
   • Pawan Connectivity
   • Email
2. Government to Citizen (G2C)
   • SSDG
   • e-District
   • Sewa Kendras
3. Government to Employee (G2E)
   • Training in IT and e-Governance

7. Societies/ Commissions working under the control of  Governance Reform:

1. Societies:

Punjab State e-Governance Society (PSeGS) - The primary objective of the Punjab State e-Governance Society (PSEGS) is to administer the implementation of E-Governance projects for the overall benefit of the citizens and public.

Contact information of Board of Governors of PSeGS is as under:

District Sukhmani Societies (DSS) - District Sukhmani Societies have been established in all the districts, headed by respective Deputy Commissioners. Contact information is as under:

2. Commissions:

Punjab Transparencies & Accountability of delivery of Public Services Commission:- Punjab Transparencies & Accountability of delivery of Public Services Act 2018 with an aim to provide public service, in an electronic manner, within the stipulated timeline. It provides the facility to seek Citizen's feedback & rating:

Punjab Right to Information Commission (PRTIC):

Contact information is as under:

For detailed information:

Department's Website: www.dgrpunjab.gov.in

                                        publicgrievancepb.gov.in