Department of Governance Reforms Department of Governance Reforms

1. Name of the Administrative Department: Governance Reforms & Public Grievances

2. Minister In charge:

Name email Telephone No. Photograph
Office Residence

Captain Amarinder Singh Hon'ble Chief Minister Punjab

 

cmo@punjab.gov.in

0172-2740325,

2740769,

2743463

0172-2741458,

2741322

Shri. Brahm Mohindra Cabinet Minister

 

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9815014500

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3. Addl. Chief Secretary/Principal Secretary/Secretary of Administrative Department:

Name & Designation e-mail Telephone No
Office

Ms. Vini Mahajan, IAS 

Additional Chief Secretary

psgr@punjab.gov.in

0172-2741820

Sh. Ravi Bhagat, IAS

Special Secretary

  0172-2970838
Sh. Parminder Pal Singh, PCS
Additional Secretary
dgr@punjab.gov.in 0172-2970838


4. Directorate of Governance Reforms:

Name & Designation e-mail Telephone No.
Office
Sh. Parminder Pal Singh, PCS
Director
Governance Reforms
dgr@punjab.gov.in 0172-2970838


5. Business Rules of Department (Governance Reforms):

Vide an order issued by Department of General Administration (General Coordination Branch) vide no. 1/1/2012-GC(5)/3742 dated 16-March-2012, Allocation of Business Rules (1st Amendment), 2012, the Department of Governance Reforms has been created with the following functions:

  • All matters related to:
    1. Administrative re-organization and streamlining of administration
    2. Reports of Administrative Reforms Commission
    3. Improvement in office procedure and systems
    4. Indian Institute of Public Administration, and
    5. Formulation of policies regarding maintenance and retention of records
  • Administrative Reforms and e-Governance in all departments of the Government, reports of the Administrative Reforms
    Commission and Punjab Governance Reforms Commission, National e-Governance Programme.
  • Administration of the Right to Information Act.
  • Management of State Data Centre, State Wide Area Network, State Service Delivery Gateway and related matters.
  • Business Rules of the department (Public Grievances):
  • The main function of the Department of Removal of Grievances is to find out ways and means to remove the grievances of the public effectively. To achieve this object, Removal of Grievances Committees has been constituted at the District Level and the Sub-Divisional level. Instructions are issued from time to time to the Heads of Departments and Deputy Commissioners etc. for taking appropriate action on the grievances of the general public.
  • ALLOCATION OF BUSINESS RULES:-
  • 1. Entertainment of all kinds of complaints from public against the State Government Departments and State undertakings.
    2. Constitution of District Public Grievances Committee and nomination members to such Committees.
    3. Framing of policies regarding redressal of public grievances and machinery thereof including:-
  • a. Advice and suggestions to the Heads of Departments and Deputy Commissioners to set up arrangement for quick disposal of public grievances.
    b. Inquiries suo moto in cases of undue delay or those of urgent nature.
    c. Study of cases of major grievances and proposing remedies where possible.

6. Services provided by Department:

  1. Government to Government (G2G)
    • Data Centre Hosting Service
    • Pawan Connectivity
    • Email
  2. Government to Citizen (G2C)
    • SSDG
    • e-District
    • Sewa Kendras
  3. Government to Employee (G2E)
    • Training in IT and e-Governance

 

7. Societies/ Commissions working under the control of  Governance Reform:

  1. Societies:

Punjab State e-Governance Society (PSeGS) - The primary objective of the Punjab State e-Governance Society (PSEGS) is to administer the implementation of E-Governance projects for the overall benefit of the citizens and public.

Contact information of Board of Governors of PSeGS is as under:

Name & Designation e-mail Telephone No.
Office Residence

Captain Amarinder Singh Hon'ble Chief Minister Punjab

cmo@punjab.gov.in

0172-2740325,

2740769,

2743463

0172-2741458,

2741322

Ms. Vini Mahajan, IAS 

Additional Chief Secretary

psgr@punjab.gov.in

0172-2741820 -

Sh. Ravi Bhagat, IAS

Chief Executive Officer

  0172-2970838  
Sh. Parminder Pal Singh, PCS
Member Secretary
dgr@punjab.gov.in 0172-2970838 -


District Sukhmani Societies (DSS) - District Sukhmani Societies have been established in all the districts, headed by respective Deputy Commissioners. Contact information is as under:

S.No District Phone No e-mail  Official Website
1 Amritsar 0183-2223551 dc.asr@punjab.gov.in http://amritsar.nic.in
2 Bathinda 0164-2210042 dc.btd@punjab.gov.in http://bathinda.nic.in
3 Barnala 0164-244360 dc.brn@punjab.gov.in http://barnala.gov.in
4 Faridkot 01639 251051 dc.frd@punjab.gov.in http://www.faridkot.nic.in
5 Fatehgarh Sahib 01763-232215 dc.fgs@punjab.gov.in http://fatehgarhsahib.gov.in
6 Fazilka 01638-260555 dc.fzk@punjab.gov.in http://fazilka.gov.in
7 Ferozepur 01632- 244008 dc.frz@punjab.gov.in http://www.ferozepur.nic.in
8 Gurdaspur 01874-247500 dc.grd@punjab.gov.in http://gurdaspur.nic.in
9 Hoshiarpur 01882-220301 dc.hsr@punjab.gov.in http://hoshiarpur.nic.in
10 Jalandhar 0181-2224783 dc.jal@punjab.gov.in http://jalandhar.nic.in
11 Kapurthala 01822-2333777 dc.kpr@punjab.gov.in http://www.kapurthala.gov.in
12 Ludhiana 0161-2403100 dc.ldh@punjab.gov.in http://ludhiana.nic.in
13 Mansa 01652-227700 dc.mns@punjab.gov.in http://mansa.nic.in
14 Moga 01636-234400 dc.mog@punjab.gov.in http://moga.nic.in
15 Mukatsar 01632-263643 dc.mks@punjab.gov.in http://muktsar.nic.in/html/index.html
16 Pathankot 0186-2220324 dc.pkt@punjab.gov.in http://pathankot.gov.in/
17 Patiala 0175-2311300 dc.ptl@punjab.gov.in http://www.patiala.nic.in/
18 SBS Nagar 01823-221301 dc.nsr@punjab.gov.in http://www.nawanshahr.gov.in/
19 Roop Nagar 01881-221150 dc.rpr@punjab.gov.in http://www.rupnagar.nic.in
20 Sangrur 01672-234004 dc.sgr@punjab.gov.in http://sangrur.nic.in/
21 SAS Nagar 0172-2270761 dc.mhl@punjab.gov.in http://www.sasnagar.gov.in/
22 Tarn Taran 01852-224101 dc.trn@punjab.gov.in http://www.tarntaran.gov.in/

 

 

 

2. Commissions:

Punjab Transparencies & Accountability of delivery of Public Services Commission:- Punjab Transparencies & Accountability of delivery of Public Services Act 2018 with an aim to provide public service, in an electronic manner, within the stipulated timeline. It provides the facility to seek Citizen's feedback & rating:

Name & Designation

e-mail

Telephone Nos.

Official Website

Office

Residence

Sh. Mandeep Singh Sandhu, IAS (Retd.)
Chief Commissioner

pbtrac@punjab.gov.in

0172-2790182 0172-2792182

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Punjab Right to Information Commission (PRTIC):

Contact information is as under:

Name & Designation

e-mail

Telephone Nos.

Official Website

Office

Residence

Sh. Suresh Arora, IPS (Retd.)

pcic20@punjabmail.gov.in

 0172-2864100         -

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For detailed information:

Department's Website: www.dgrpunjab.gov.in

                                        publicgrievancepb.gov.in