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Department of Removal of Grievance Department of Removal of Grievance

1.  Name of the Administrative Department: Removal of Grievances, Pb. Civil Sectt. Chandigarh

2.  Minister In charge:

Name e-mail Telephone Nos. Photograph
Office Residence Mobile
- - - - -

 

3.  Additional Chief Secretary / Financial Commissioner / Principal Secretary / Secretary of Administrative Department:

Name & Designation e-mail Telephone Nos.
Office Residence Mobile
Sh. Nirmaljeet Singh Kalsi
Additional Chief Secretary
to Govt. of punjab
nskalsi@gmail.com 0172-2740459 - 9999897861

 

4. Head of Department:

Name & Designation e-mail Telephone Nos.
Office Residence Mobile
Mrs. Rupanjali Karthik IAS
Additional Secretary ROG
asrogpunjab@gmail.com 0172-2742486 - -

Note: Mrs. Rupanjali Karthik, Additional Secretary, Removal of Grievances is on long leave (Ex.India Leave) till April, 2017 .

 

5.  Business Rules of the department:

The main function of the Department of Removal of Grievances is to find out ways and means to remove the grievances of the public effectively. To achieve this object, Removal of Grievances Committees has been constituted at the District Level and the Sub-Divisional level. Instructions are issued from time to time to the Heads of Departments and Deputy Commissioners etc. for taking appropriate action on the grievances of the general public.

ALLOCATION OF BUSINESS RULES:-

1. Entertainment of all kinds of complaints from public against the State Government Departments and State undertakings.
2. Constitution of District Public Grievances Committee and nomination members to such Committees.
3. Framing of policies regarding redressal of public grievances and machinery thereof including:-

a. Advice and suggestions to the Heads of Departments and Deputy Commissioners to set up arrangement for quick disposal of public grievances.
b. Inquiries suo moto in cases of undue delay or those of urgent nature
c. Study of cases of major grievances and proposing remedies where possible
 

6.  Services provided by Department:

Same as above in the business rules of the department.

 

7.  Names of Board / Corporations / Commissions / Societies working under the control of the Administrative Department along with information of their Heads as under:

Name & Designation e-mail Telephone Nos. Official Website
Office Mobile
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For Detailed Information:

Department's Website: publicgrievancepb.gov.in