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Terms and Conditions

Efforts have been made to ensure accuracy of data on this portal. However these need to be verified by and supplemented with documents issued finally by the concerned authorities. Department of Governance Reforms will not be responsible for any decision or claim that is based on the basis of displayed data. Please note that this portal also provides link to other websites / web pages of Government Ministries/ Departments/ Organisations. The content of these websites are owned by the respective organisations and they may be contacted for any further information or suggestion. This disclaimer is valid for all pages in this portal.

In no event will the Government of Punjab or Department of Governance Reforms be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with use of this Portal.

These policies shall be governed by and construed in accordance with the IT Act 2000 and its amendments thereafter. Any dispute arising under these policies shall be subject to the exclusive jurisdiction of the courts of Punjab.

 

Hyperlinking Policy

We do not object to you linking directly to the information that is hosted on our portal and no prior permission is required for the same. However, we would like you to inform us about any links provided to our portal so that you can be informed of any changes or updations therein. Also, we do not permit our pages to be loaded into frames on your site. Our portal's pages must load into a newly opened browser window of the user.

 

Privacy Policy

This portal does not automatically capture any specific personal information from you (like name, phone number or e-mail address), that allows us to identify you individually.

If the portal requests you to provide personal information, you will be informed for the particular purpose for which the information is being gathered and adequate security measures will be taken to protect that information.

We do not sell or share any personally identifiable information volunteered on the portal to any third party (public/private). Any information provided to this portal will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We gather certain information about the user, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

 

Copyright Policy

Material featured on this portal may be reproduced free of charge after taking proper permission by sending a mail to us. The material has to be reproduced accurately and not be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged, after having taken a formal permission from us.

 

Refund Policy

1. In case payment is deducted from citizen's account but application number is not generated on system due to any technical reason, then the fees will be refunded to the citizen's account on the next day (except Payment Gateway charges).

2. In case application request is submitted on State Portal but application is 'Rejected' by Department officer due to any reason, then the fees will not be refunded.

3. In case the citizen has filled any wrong information or provided incomplete information in the application form, then the fees will not be refunded.

4. In case the citizen has selected 'By Post' delivery option in the application and paid postal charges for it, the fees will not be refunded if s/he has procured the Certificate / Output by visiting the concerned office or Suwidha center.

 

Click Here to see the Content Archival Policy

Click Here to see the Content Review Policy